{"id":3,"date":"2026-10-06T10:43:10","date_gmt":"2026-10-06T10:43:10","guid":{"rendered":"https:\/\/www.jecall.com.my\/staging\/?page_id=3"},"modified":"2026-10-08T00:12:47","modified_gmt":"2026-10-07T16:12:47","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/www.jecall.com.my\/staging\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><em>Effective date: 8 October 2026<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This Privacy Policy explains how <strong>Jecall Agrochemical Sdn. Bhd.<\/strong> (Registration No. 1316658-W) (&#8220;Jecall&#8221;, &#8220;we&#8221;, &#8220;us&#8221;) collects, uses and protects your personal data when you visit www.jecall.com.my, buy from us, or contact us by WhatsApp, phone, email or in our store. It is issued under the Personal Data Protection Act 2010 (PDPA), as amended. A Bahasa Malaysia version follows the English version below. If the two versions differ, the English version prevails.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"#bahasa-malaysia\">Baca dalam Bahasa Malaysia \u2193<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Personal data we collect<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Contact and order details:<\/strong> your name, phone number, email address, billing and delivery address, and the products you order.<\/li>\n\n<li><strong>Business details<\/strong> (trade, government and export customers): company name, registration number, job title and purchasing information.<\/li>\n\n<li><strong>Messages:<\/strong> what you tell us by WhatsApp, email, phone or contact form, including photos of pests or crops you send us.<\/li>\n\n<li><strong>Payment details:<\/strong> if you pay by card, your card is processed by our payment provider, Stripe. We do not see or store your full card number. For bank transfers we keep the transfer reference and payment slip.<\/li>\n\n<li><strong>Technical data:<\/strong> basic information your browser sends (such as IP address, device and browser type) and cookies needed for the shopping cart and checkout to work.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Your name, phone number, email address and delivery address are <strong>required<\/strong> to process an order. If you do not give them, we cannot accept or deliver your order. Other information is voluntary.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Why we use your personal data<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>To process, deliver and support your orders, including payment, invoicing and after-sales service.<\/li>\n\n<li>To reply to your enquiries and send quotations.<\/li>\n\n<li>To give product and safety advice, and to contact you about a product recall or safety issue.<\/li>\n\n<li>To keep accounting, tax and business records, and to meet our legal obligations, including those for the sale of pesticides.<\/li>\n\n<li>To prevent fraud and keep our website secure.<\/li>\n\n<li>To send you promotions or product news, <strong>only if you have agreed<\/strong>. You can opt out at any time.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">3. Who we share it with<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We do not sell your personal data. We share it only as needed with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Couriers and delivery partners<\/strong>, to deliver your order.<\/li>\n\n<li><strong>Payment providers<\/strong> (Stripe, and your bank for bank transfers).<\/li>\n\n<li><strong>Service providers<\/strong> that help us run the business, such as our website host, email and messaging services. New order details are sent to our staff through a private Telegram group so we can process orders quickly, and we may contact you through WhatsApp (Meta).<\/li>\n\n<li><strong>Government authorities, regulators or courts<\/strong>, where the law requires it.<\/li>\n\n<li><strong>Our professional advisers<\/strong> (accountants, auditors, lawyers), under a duty of confidentiality.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If you buy from us on Shopee or another marketplace, that platform&#8217;s own privacy policy also applies.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Transfers outside Malaysia<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Some of our service providers (for example Stripe, Telegram and Meta\/WhatsApp) store or process data outside Malaysia. We only use providers that protect personal data to a standard substantially similar to the PDPA, or where the transfer is needed to perform our contract with you.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. How long we keep it<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We keep order, invoice and payment records for <strong>7 years<\/strong>, as required by Malaysian tax and company laws. Enquiries that do not lead to an order are kept for up to 2 years. After that, we delete or anonymise the data.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. How we protect it<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We use reasonable technical and organisational measures to protect your data, including encrypted (HTTPS) connections, restricted staff access and reputable service providers. If a data breach is likely to cause you significant harm, we will notify you and the Personal Data Protection Commissioner as required by law.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Your rights<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You may:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>ask for a copy of the personal data we hold about you (<strong>access<\/strong>);<\/li>\n\n<li>ask us to <strong>correct<\/strong> inaccurate or incomplete data;<\/li>\n\n<li><strong>withdraw consent<\/strong> or ask us to stop using your data for marketing;<\/li>\n\n<li>ask us to <strong>limit<\/strong> how we process your data;<\/li>\n\n<li>ask us to send your data to another organisation where technically feasible (<strong>data portability<\/strong>).<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Send your request to the contact below. We will reply within 21 days. We may need to verify your identity, and we may charge a fee for access requests where the law allows.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Cookies<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Our website uses essential cookies to keep your cart and checkout working, and our payment provider uses cookies to prevent fraud. We do not use advertising cookies. You can block cookies in your browser, but the shop may not work properly.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. Children<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Our products are not intended for persons under 18, and we do not knowingly collect personal data from them.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">10. Changes to this policy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We may update this policy from time to time. The latest version is always on this page, with its effective date.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">11. Contact us<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Data Protection Officer, Jecall Agrochemical Sdn. Bhd.<\/strong><br>13, Jalan Gangsa SD5\/3B, Bandar Sri Damansara, 52200 Kuala Lumpur<br>Email: <a href=\"mailto:jecall@jecall.com.my\">jecall@jecall.com.my<\/a> \u00b7 WhatsApp \/ phone: <a href=\"https:\/\/wa.me\/60123990311\">+6012 399 0311<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"bahasa-malaysia\">Dasar Privasi (Bahasa Malaysia)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Tarikh berkuat kuasa: 8 Oktober 2026<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dasar Privasi ini menerangkan bagaimana <strong>Jecall Agrochemical Sdn. Bhd.<\/strong> (No. Pendaftaran 1316658-W) (&#8220;Jecall&#8221;, &#8220;kami&#8221;) mengumpul, menggunakan dan melindungi data peribadi anda apabila anda melayari www.jecall.com.my, membeli daripada kami, atau menghubungi kami melalui WhatsApp, telefon, e-mel atau di kedai kami. Notis ini dikeluarkan di bawah Akta Perlindungan Data Peribadi 2010 (APDP), sebagaimana dipinda.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Data peribadi yang kami kumpul<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Butiran hubungan dan pesanan:<\/strong> nama, nombor telefon, alamat e-mel, alamat bil dan penghantaran, serta produk yang anda pesan.<\/li>\n\n<li><strong>Butiran perniagaan<\/strong> (pelanggan dagangan, kerajaan dan eksport): nama syarikat, nombor pendaftaran, jawatan dan maklumat pembelian.<\/li>\n\n<li><strong>Mesej:<\/strong> maklumat yang anda berikan melalui WhatsApp, e-mel, telefon atau borang hubungan, termasuk gambar perosak atau tanaman.<\/li>\n\n<li><strong>Butiran pembayaran:<\/strong> pembayaran kad diproses oleh penyedia pembayaran kami, Stripe. Kami tidak melihat atau menyimpan nombor kad penuh anda. Bagi pindahan bank, kami menyimpan rujukan dan slip pembayaran.<\/li>\n\n<li><strong>Data teknikal:<\/strong> maklumat asas daripada pelayar anda (seperti alamat IP, jenis peranti dan pelayar) dan kuki yang diperlukan untuk troli dan pembayaran.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Nama, nombor telefon, alamat e-mel dan alamat penghantaran anda adalah <strong>wajib<\/strong> untuk memproses pesanan. Tanpa maklumat ini, kami tidak dapat menerima atau menghantar pesanan anda. Maklumat lain adalah secara sukarela.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Tujuan kami menggunakan data peribadi anda<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Untuk memproses, menghantar dan menyokong pesanan anda, termasuk pembayaran, invois dan khidmat selepas jualan.<\/li>\n\n<li>Untuk menjawab pertanyaan dan menghantar sebut harga.<\/li>\n\n<li>Untuk memberi nasihat produk dan keselamatan, dan menghubungi anda sekiranya berlaku penarikan balik produk atau isu keselamatan.<\/li>\n\n<li>Untuk menyimpan rekod perakaunan, cukai dan perniagaan, serta mematuhi undang-undang, termasuk undang-undang berkaitan penjualan racun perosak.<\/li>\n\n<li>Untuk mencegah penipuan dan menjaga keselamatan laman web kami.<\/li>\n\n<li>Untuk menghantar promosi atau berita produk, <strong>hanya jika anda bersetuju<\/strong>. Anda boleh menarik diri pada bila-bila masa.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">3. Pihak yang kami kongsikan data<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Kami tidak menjual data peribadi anda. Kami hanya berkongsi data apabila perlu dengan:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Syarikat kurier dan rakan penghantaran<\/strong>, untuk menghantar pesanan anda.<\/li>\n\n<li><strong>Penyedia pembayaran<\/strong> (Stripe, dan bank anda bagi pindahan bank).<\/li>\n\n<li><strong>Penyedia perkhidmatan<\/strong> yang membantu operasi kami, seperti hos laman web, e-mel dan perkhidmatan pesanan ringkas. Butiran pesanan baharu dihantar kepada kakitangan kami melalui kumpulan Telegram persendirian, dan kami mungkin menghubungi anda melalui WhatsApp (Meta).<\/li>\n\n<li><strong>Pihak berkuasa, pengawal selia atau mahkamah<\/strong>, jika dikehendaki oleh undang-undang.<\/li>\n\n<li><strong>Penasihat profesional kami<\/strong> (akauntan, juruaudit, peguam), yang terikat dengan kewajipan kerahsiaan.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Jika anda membeli melalui Shopee atau platform lain, dasar privasi platform tersebut juga terpakai.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Pemindahan ke luar Malaysia<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Sesetengah penyedia perkhidmatan kami (contohnya Stripe, Telegram dan Meta\/WhatsApp) menyimpan atau memproses data di luar Malaysia. Kami hanya menggunakan penyedia yang melindungi data peribadi pada tahap yang hampir sama dengan APDP, atau apabila pemindahan itu perlu untuk melaksanakan kontrak kami dengan anda.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Tempoh penyimpanan<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Kami menyimpan rekod pesanan, invois dan pembayaran selama <strong>7 tahun<\/strong> seperti yang dikehendaki oleh undang-undang cukai dan syarikat Malaysia. Pertanyaan yang tidak menjadi pesanan disimpan sehingga 2 tahun. Selepas itu, data akan dipadam atau dijadikan tanpa nama.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Keselamatan data<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Kami mengambil langkah teknikal dan organisasi yang munasabah untuk melindungi data anda, termasuk sambungan tersulit (HTTPS), akses kakitangan yang terhad dan penyedia perkhidmatan yang bereputasi. Sekiranya berlaku pelanggaran data yang mungkin menyebabkan kemudaratan ketara kepada anda, kami akan memaklumkan anda dan Pesuruhjaya Perlindungan Data Peribadi seperti yang dikehendaki oleh undang-undang.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Hak anda<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Anda boleh:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>meminta salinan data peribadi anda yang kami simpan (<strong>akses<\/strong>);<\/li>\n\n<li>meminta kami <strong>membetulkan<\/strong> data yang tidak tepat atau tidak lengkap;<\/li>\n\n<li><strong>menarik balik persetujuan<\/strong> atau meminta kami berhenti menggunakan data anda untuk pemasaran;<\/li>\n\n<li>meminta kami <strong>mengehadkan<\/strong> pemprosesan data anda;<\/li>\n\n<li>meminta kami menghantar data anda kepada organisasi lain jika boleh dilaksanakan secara teknikal (<strong>kemudahalihan data<\/strong>).<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Hantar permintaan anda kepada pegawai di bawah. Kami akan menjawab dalam tempoh 21 hari. Kami mungkin perlu mengesahkan identiti anda dan boleh mengenakan fi bagi permintaan akses sebagaimana dibenarkan undang-undang.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Kuki<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Laman web kami menggunakan kuki penting untuk troli dan pembayaran, dan penyedia pembayaran kami menggunakan kuki untuk mencegah penipuan. Kami tidak menggunakan kuki pengiklanan. Anda boleh menyekat kuki dalam pelayar anda, tetapi kedai dalam talian mungkin tidak berfungsi dengan baik.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. Kanak-kanak<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Produk kami tidak ditujukan kepada individu di bawah umur 18 tahun, dan kami tidak mengumpul data peribadi mereka dengan sengaja.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">10. Perubahan dasar<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Kami mungkin mengemas kini dasar ini dari semasa ke semasa. Versi terkini sentiasa dipaparkan di halaman ini bersama tarikh berkuat kuasa.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">11. Hubungi kami<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Pegawai Perlindungan Data, Jecall Agrochemical Sdn. Bhd.<\/strong><br>13, Jalan Gangsa SD5\/3B, Bandar Sri Damansara, 52200 Kuala Lumpur<br>E-mel: <a href=\"mailto:jecall@jecall.com.my\">jecall@jecall.com.my<\/a> \u00b7 WhatsApp \/ telefon: <a href=\"https:\/\/wa.me\/60123990311\">+6012 399 0311<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Effective date: 8 October 2026 This Privacy Policy explains how Jecall Agrochemical Sdn. Bhd. (Registration No. 1316658-W) (&#8220;Jecall&#8221;, &#8220;we&#8221;, &#8220;us&#8221;) collects, uses and protects your personal data when you visit www.jecall.com.my, buy from us, or contact us by WhatsApp, phone, email or in our store. It is issued under the Personal Data Protection Act 2010 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"_links":{"self":[{"href":"https:\/\/www.jecall.com.my\/staging\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.jecall.com.my\/staging\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.jecall.com.my\/staging\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.jecall.com.my\/staging\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.jecall.com.my\/staging\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":1,"href":"https:\/\/www.jecall.com.my\/staging\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":994,"href":"https:\/\/www.jecall.com.my\/staging\/wp-json\/wp\/v2\/pages\/3\/revisions\/994"}],"wp:attachment":[{"href":"https:\/\/www.jecall.com.my\/staging\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}