Effective date: 8 October 2026
Where we deliver
We currently deliver to addresses in Peninsular Malaysia. For Sabah, Sarawak, Labuan or overseas orders, please WhatsApp us for a quotation before ordering. Export orders are handled separately, see Trade & Export.
Delivery charges
A flat delivery fee of RM8.90 per order applies within Peninsular Malaysia, unless a different amount is shown at checkout. The final delivery charge is always shown before you pay. Bulk or heavy orders may need special delivery arrangements; we will contact you before dispatch if so.
Delivery time
- Orders are dispatched within 1–2 working days after payment is confirmed (bank transfers: after the payment reaches our account).
- Delivery usually takes 2–5 working days after dispatch, depending on your location.
- Working days are Monday to Saturday, excluding Sundays and public holidays. Orders placed after 12pm on Saturday, or on Sundays and public holidays, are processed on the next working day.
- Delivery times are estimates. Delays caused by couriers, weather, festive seasons or events outside our control may happen; we will keep you updated.
Tracking
Once your order is dispatched, we will send you the courier name and tracking number by email or WhatsApp.
Self-pickup (free)
You may choose self-pickup at checkout and collect your order at no charge from:
13, Jalan Gangsa SD5/3B, Bandar Sri Damansara, 52200 Kuala Lumpur
Monday to Friday 8am–5:30pm, Saturday 8am–1pm.
Please wait for our message that your order is ready before coming, and bring your order number.
Receiving your order
- Please make sure someone can receive the parcel. If a delivery fails because of a wrong address or no one being available, re-delivery charges may apply.
- Check the parcel when it arrives. If it is damaged, leaking or anything is missing, take photos and tell us within 3 days, see our Refund & Returns policy.
- Liquid chemicals are packed carefully, but please open parcels with care and keep them away from children, food and animals.