Effective date: 8 October 2026
For safety reasons, pesticides, fertilisers and other chemicals cannot be returned because of a change of mind, once they have left our store. We cannot re-sell products whose handling and storage we can no longer guarantee.
We will always put things right if there is a problem with your order.
When we will replace or refund
- The item arrived damaged or leaking.
- You received the wrong item, or an item is missing.
- The product is faulty or expired on arrival.
How to report a problem
- Contact us within 3 days of receiving your order by WhatsApp +6012 399 0311 or email jecall@jecall.com.my.
- Send your order number and clear photos of the item, the label and the outer parcel (and the courier airway bill if the parcel was damaged).
- Do not use the product, and keep it in its packaging until we reply.
We will reply within 2 working days. Where needed, we will arrange collection of the item at our cost, or ask you to dispose of a leaking item safely according to the label instructions.
How we resolve it
Depending on the case and stock availability, we will:
- send a replacement at no extra cost; or
- give a refund for the affected item(s), including the delivery charge if the whole order was wrong.
Refund method and timing
- Card payments are refunded to the same card. Banks usually take 5–10 working days to show the refund.
- Bank transfer payments are refunded to your bank account within 7 working days after the refund is approved.
Cancelling an order
You can cancel an order free of charge before it is dispatched. WhatsApp us with your order number. Once dispatched, the order can no longer be cancelled.
Your legal rights
This policy does not affect your rights under the Consumer Protection Act 1999.